Parts & service

Luxottica warrants their sunglasses against breakage due to defects in material and workmanship discovered during the period of two years from the date of delivery of the good to you. You must inform Luxottica of the above defects within a period of two months from the date on which you detected them. Scratched lenses are considered normal wear and are not covered under warranty unless you prove the good had such defect at the delivery. 

The guarantee of conformity with the contract provided by the law for good purchased by consumers shall apply without limitations.

If you purchased on ray-ban.com/switzerland and need assistance, please contact our repairs & warranty office at:

Call us on 0800000527
Monday - Friday|Saturday - Sunday 10:00-19:00|Closed

Email us on supportswitzerland@shop.ray-ban.com

A service representative will be happy to assist you in identifying your Ray Ban product and determine the best course of action for your warranty/repair claim.

If the sunglasses are returned and Ray-Ban finds that the breakage was due to a defect in material or workmanship, the sunglasses will be repaired or replaced and returned to the sender and expenses incurred for the shipping to our Consumer Warranty and Repairs will be refunded to You. In the event that the damage is not due to a defect in material or workmanship additional repair charges may apply. In this event, you will receive notification of additional charges through email or letter. In this case, you may decide whether to accept the repair of the good bearing above charges or to receive back the good by Luxottica as it was when you returned it the Luxottica.

OUR LIABILITY TO YOU

Nothing in this Guarantee Policy shall be deemed to exclude or limit the liability of Luxottica for (a) death or personal injury caused by the negligence of Luxottica; (b) fraud or fraudulent misrepresentation, or gross negligence; or (c) any liability that cannot be limited or excluded under applicable law.